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Vanguard Group kills it (again) in 2022 with winning formula -- low fees and low service -- yet analysts wonder how long customers will tolerate chronic service glitches

The Malvern, Pa. firm mostly blew away the index-investing field in a tumultuous year as its size strained its service; analysts sense a breaking point could come as service aces Schwab and Fidelity shrink its price advantage.

January 25, 2023 at 2:53 AM
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Jeff DeMaso: You know the story. No resolution; no phone call; no nothing. These shareholders are now considering Fidelity.
Brooke Southall and Keith Girard contributed to the editing of this article.

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Related Moves

September 5, 2024 at 3:31 AM

Morningstar's sale of TAMP's $12-billion book-of-business to AssetMark ends two-year run that fell short on growth; whether RIAs stick or flee will determine fate of deal

Morningstar nets a cash windfall, a better distribution deal, and it reduces conflicts with its clients, but SMArtX is the likely loser, which will no longer administer Morningstar's TAMP assets.

June 24, 2024 at 11:48 PM

Salim Ramji, who BlackRock may have shunned for Larry Fink's job in January, is named Vanguard CEO -- now he has to reassure investors he believes in the Vanguard way, even as an ex-Wall Street wolf

The Malvern, Pa., firm is hiring an executive with impeccable credentials and proven ambition as lawyer, McKinsey partner and power executive on Wall Street

May 15, 2024 at 12:48 AM

During CEO Tim Buckley's waning months, Vanguard is imposing fees that may affect its older investors, while hand-off to Ascensus of certain IRA and 401(k) products also comes with some sticker shock

The Malvern, Pa., giant transferred SEP IRA and 401(k) assets to its recordkeeper, which immediately imposed new fees, while Vanguard's new pricing schedule includes a commission to phone in Vanguard fund sales or purchases

May 2, 2024 at 1:27 AM

See more related moves

Mentioned in this article:

Morningstar, Inc.
TAMP
Top Executive: Joe Mansueto



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