Schwab promotes relative newcomer Terri Kallsen to head retail, with John Clendening getting the golden parachute and Andy Gill transitioned

The hire from USAA is a nod to that firm's success inspiring loyalty but Kallsen will need to break the streak of short-lived tenures in that position

Author Lisa Shidler January 16, 2015 at 5:28 PM

4 Comments

Schwab is hoping Terri Kallsen's stint at USAA will equip her lead the crusade to capture high-end investors.

Women of Wealth Management

Jim McCool

Andy Gill

Benjamin Brigeman

Cecile Munoz

John Clendening

Terri Kallsen

David Pottruck

Schwab

U.S. Executive Search

Mister RIA

January 21, 2015 — 3:48 PM

I hope my fellow advisors are noticing that Schwab is out and out competing with our businesses quite formally. By the end of the year I will have moved all of my client assets out of this firm. We’re being boiled alive as Schwab slowly turns up the heat folks. Don’t do business with them.

Hugh Ching

September 29, 2016 — 9:28 AM

I disagree with the comment above from Mr. RIA, but I would recommend the following, as suggested by my student of post-science Amy: Charles Schwab will provide completely automated turnkey systems to Schwab Independent Branches and to Schwab Affiliated RIAs, making Schwab into the industry leader in financial service. (CS is only one half the size of GS and one fifth the size of JPM, which are RIA's real competitors.)

marion hillman

July 17, 2019 — 8:01 PM

Having been a good customer of USAA's for over 50 years, I can tell you as of now the changes of impersonal, not at all customer friendly and my complaints are basically not being heard. We have trusted USAS for a very long time, now, I wonder, and do not trust what is going on. Was anyone told of all these changes or did we all fall prey to their selling us out?

Dan Gorman

July 23, 2019 — 10:52 PM

Ms kalsen and mr Gill we’re terminated and most are cheering as both of their management styles have been scrutinized after many complaints.

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