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RIAs get hit with data losses held at small RIA-owned firm that, in turn, blames giant Amazon for lack of backup and for selling its space

Bad luck and the Seattle web giant's too-porous cloud technology vexed ElevateCDS, its owner says, but RIA tech experts say perhaps more care was owed to virtual belts and suspenders

Author Lisa Shidler
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Peter Wheeler: There's a one in a billion chance that something like this would happen twice.

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Mentioned in this article:

Nexus Strategy
Consulting Firm
Top Executive: Timothy D. Welsh

CRM Software
Top Executive: Greg Friedman

Tech: Other
Top Executive: Pete R. Wheeler

Consulting Firm
Top Executive: Bill Winterberg

Technology Tools for Today
Consulting Firm
Top Executive: Joel Bruckenstein

Bill Winterberg

Bill Winterberg

June 11, 2013 — 9:37 PM

By “green light,” I mean, “stop paying for the AWS instance.”

I trust no provider, Amazon included, would resell an instance while it is still under active subscription by a client.

Elmer Rich III

Elmer Rich III

June 12, 2013 — 3:17 PM

“Amazon ate my homework!”

Jeff Brown

Jeff Brown

June 22, 2013 — 4:50 AM

Should we listen to the opinion of Greg Freidman? Here is an owner of a competing product that has, for over 18 months, repeatedly announced the release of a cloud based CRM. (Still not in release or Beta.) Look up the press releases on Junxure’s website yourself. Mr. Freidman does not seem like a good choice to discuss IT reliability, his or others. This article would have benefited from real insight about Amazon’s IT layer structure instead of unreliable competitor’s conjecture.

Ryan Terwedo

Ryan Terwedo

June 27, 2013 — 5:24 PM

To lose data with Amazon once, you have to try really hard and not understand what you are doing. To do it twice says there is something wrong with your system and/or procedures.

Amazon clearly has 2 types of drives, Ephemeral (which data disappears every time you turn the instance on/off) and EBS which persists regardless of whether the instance is on. If you for some reason save your stuff on Ephemeral and turn off the instance, yes its gone – thats by design so you can boot up a clean operating system each time. You should be saving to the EBS volume, or S3 or backing up to any of the other many options they have.

Amazon only “resells” the instance the moment you turn it off – and they keep all data on the EBS volume even then (you are paying for it).

I still do not understand why they did not upgrade, check it, then kill the old one – one of many things that could have been done to avoid this.

Amazon does not lose data – people do.



June 26, 2014 — 3:07 PM

If you are looking for a Wi-Fi or a WLAN mobile phone then sadly the Viewty is not for you as it does not have any WLAN connectivity. The apple iphone on the other hand can connect to wireless networks with it’s built in Wi-Fi.



June 26, 2014 — 4:35 PM

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