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Vanguard Group kills it (again) in 2022 with winning formula -- low fees and low service -- yet analysts wonder how long customers will tolerate chronic service glitches

The Malvern, Pa. firm mostly blew away the index-investing field in a tumultuous year as its size strained its service; analysts sense a breaking point could come as service aces Schwab and Fidelity shrink its price advantage.

January 25, 2023 at 2:53 AM
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Jeff DeMaso: You know the story. No resolution; no phone call; no nothing. These shareholders are now considering Fidelity.
Brooke Southall and Keith Girard contributed to the editing of this article.

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May 15, 2024 at 12:48 AM

During CEO Tim Buckley's waning months, Vanguard is imposing fees that may affect its older investors, while hand-off to Ascensus of certain IRA and 401(k) products also comes with some sticker shock

The Malvern, Pa., giant transferred SEP IRA and 401(k) assets to its recordkeeper, which immediately imposed new fees, while Vanguard's new pricing schedule includes a commission to phone in Vanguard fund sales or purchases

May 2, 2024 at 1:27 AM

UBS bets its 'wealth' future on ex-Schwabbie Naureen Hassan, a corporate digital A-lister, who analysts give a fighting chance to transcend PaineWebber's ossified culture

Still a $2-billion cash-flow cow, the Swiss bank's 6,000-broker, US-based wirehouse is milking aging broker relationships with aging investors but needs a new kind of human presence, empathy, mindset and smarts to draw in Gen Z.

July 16, 2022 at 1:35 AM

Oisín's Bits: Betterment now a robo roll-up with Canadian IPO as catalyst • Insurers risk regulation for COVID-19 coverage delays • Vanguard shifts Asia focus to China's vast mom-pop retail market

Betterment rolls up a robo • The CFA warns insurers over COVID-19 life polices • Vanguard names Chinese fund head to pursue $6 trillion market.

March 5, 2021 at 1:16 AM

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